Blackboard Learn 9 Issues

If you encounter an issue while trialing Bb9 either add the details to the table below or email Daniel at d.gooch[at]unsw.edu.au

DATE
Raised By
Tool
Topic
Question/Issue
Status/Responsible
Comment/Resolution







15/4
Niki
Gradebook
error message
Error handling actor action [GOSA] for actor id [8648]
bb9_gradebook_error.JPG
Open
DG identify steps to recreate error.
15/4
Robyn
Log in
error message
on logging in using student222 on occasion -
ScreenHunter_26.jpg
'what's new fails to load
Expect this is due to many people simultaneously logging on as the same user student222
DG check expected behaviour
14/4
Robyn
Help (in menu)
Broken link
"if you can read this page then the doc. link you were provided is no longer valid"
Open

14/4
Robyn
Content pages
page numbers
after content is moved page numbers go out of whack eg. 5 of 4 pages
Open

14/4
Robyn
Text editor
default settings
Text shows as Times New Roman in the text editor but appears as Arial after saving
Open

14/4
Robyn
Buttons
IE6
Buttons menu appears as large squares rather than strips
Open


Ruth Laxton
Create assignment (and others)
Date entry field
Instructions say to enter dd/mm/yyyy but only accepts mm/dd/yyyy - See for example in create assignment tool
Open


Niki Fardouly
Notifications Dashboard
Customisation
Can the modules available for adding to this tool be customised to local options? Ie remove all the New York times options and replace with Australian version. How much can we lock down (make compulsory) or remove and not make available?
Resolved
Customisation options covered in training

Niki Fardouly
Notifications Dashboard
Customisation
Can the modules available for adding to this tool be customised to local options? Ie remove all the New York times options and replace with Australian version. How much can we lock down (make compulsory) or remove and not make available?
Resolved
Customisation options covered in training

Niki Fardouly
Notifications Dashboard
Error
Every time I visit the Notifications Dashboard I see a warning saying Session Error.
Resolved
This error did not occur on the UNSW environment

Niki Fardouly
Courses Tab
Error
Every time I visit the Courses Tab I see a warning saying Session Error.
Resolved
This error did not occur on the UNSW environment

Niki Fardouly
Scholar
Performance
After 3 minutes Scholar still hasn't loaded on the page when I click on it's tab.
Resolved
The scholar building block had not been configured when this error occurred.

Niki Fardouly
Course Home Page
Error
Added a custom banner to the course home page but the image doesn't display even in read mode.
Open


Niki Fardouly
Group Files
Error
"Error when inserting a PDF file to the group file share area:
An error occurred. Contact the System Administrator.
For reference, the Error ID is c6633819-3e0c-4a68-8867-40557cf96ec3.
Friday, February 20, 2009 12:55:12 PM EST"
Open


Niki Fardouly
My Institutions
Notifications Dashboard
Modules don't load: Needs Attention, To Do, Alerts, What's New
Resolved
Modules are loading correctly

Niki Fardouly
My Institutions
Error
Every time the My Institution page loads I see a session error
Resolved
This issue did not occur on the UNSW environment

Niki Fardouly
Home Link
Customisation
This links to the Blackboard site. This has to be changed to the University web site. Is this customisable?
Resolved
Confirmed customisable

Niki Fardouly
Help Link
Customisation
This links to the Blackboard site. This has to be changed to the University support web site. Is this customisable?
Resolved
Confirmed customisable

Niki Fardouly
Add Course Module
Error
Adding a course module from the group page creates a session error
Open


Niki Fardouly
Add Group Module
Error
Adding a group module to the group page creates a session error
Open


Niki Fardouly
Notifications Dashboard
Customisation
Can the modules available for adding to this tool be customised to local options? Ie remove all the New York times options and replace with Australian version. How much can we lock down (make compulsory) or remove and not make available?
Resolved
Customisation options covered in training

Robyn Jay
User profile
Error
Adding a profile picture from computer creates error - Error ID is 75f26e3e-2803-49c6-ab51-f1af53e52c78.
Resolved
Issue was related to the Java edition installed on the evaluation server, has now been updated

Robyn Jay
Building blocks
Building blocks
No building block available for RSS feeds - previous versions had this
Resolved
Confirmed that this is not available, will be added to project issues log

Robyn Jay
Scholar bookmarks
Error
In Content area - BUILD - add scholar bookmark gives message : You sent a bad request to export a stream or bookmark.
Resolved
The scholar building block had not been configured when this error occurred.

Robyn Jay
Virtual classroom
Java plugin error
Clicking on link to download the java plugin required gives this error message: Firefox can't establish a connection to the server at marlie.admin.unsw.edu.au:8011.
Does not work in IE either.

Resolved
The link to java download has been removed, if we need to add a link in future we should point to the appropriate java download site

Robyn Jay
Facebook app - Blackboard Sync
Building block
ScreenHunter_32.jpg
Pending testing by Robyn
Problem may be related to use of locally signed SSL certificate. Publicly signed certificate now added to Marlie and Building Block configured. Needs to be tested.